The new system provides significant benefits to customers. Customers will have the ability to be notified of small water leaks which can aid in conservation and lower water bills. When fully deployed, customers will also have the ability to monitor water usage from a computer or smartphone.
The new system will allow meter readings to be obtained from the utility office and staff will no longer need to be dispatched throughout the service territory to obtain usage information as is currently being done.
The process to convert to the new water metering system is significant. We ask for your cooperation during this process as utility staff will need to enter customer homes and businesses to change out the meter, which is generally located in the basement. We also ask that you clear the area around the meter for our staff to efficiently perform this work.
As a result, we would like to schedule a mutually-agreeable time for us to get access to the current water meter and replace it with a new one. For your convenience, you can schedule an appointment online.
Once a time is established, we generally will need about 30 minutes to enter your property and exchange meters. We are available during the hours of 7:00 a.m. to 4:15 p.m. Monday to Thursday, and Friday from 7:00 a.m. to noon. Limited other times are available upon request.
COVID-19 Impacts on Meter Installations
The safety of our customers and staff is extremely important to us. If you do not feel comfortable having utility staff members enter your property at this time, we will work to try to schedule a mutually-agreeable installation time at a later date.
We would like to reassure you that utility staff members will be wearing facemasks during the installation and we request that you stay at least six feet away at all times during this process. We will also be using hand sanitizer and disinfecting the area around the meter once the installation is complete.
We sincerely appreciate your cooperation with us as we complete this important project.
Randy Dorn 608-849-4109 firstname.lastname@example.org